Welcome to BrightUp These Terms and Conditions govern your use of our app and the purchase and sale of products from our platform. By accessing and using our app, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the App

a. You are responsible for maintaining the confidentiality of your account information, including your username and password.
b. You agree to provide accurate and current information during the registration process
c. You may not use our app for any unlawful or unauthorized purposes.

Features and Pricing

a. We strive to provide accurate details and pricing information. However, we do not guarantee the accuracy or completeness of such information.
b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

Subscription and Payments

a. By selecting a package on our app, you are making an offer to purchase the selected package.
b. We reserve the right to refuse or cancel any subscription for any reason, including but not limited to availability, errors in pricing or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total subscription amount, including applicable taxes, to your chosen payment method.
d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

Returns and Refunds

a. Our Refund Policy governs the process and conditions for refunds. Please refer to the policy provided on our website/app for more information.

Intellectual Property

a. All content and materials on our app, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of BrightUp or its licensors.
b. You may not use, reproduce, distribute, or modify any content from our app without our prior written consent.

Limitation of Liability

a. In no event shall BrightUp, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our app or the use of our subscriptions.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

At BrightUp, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our app. By using our app, you consent to the practices described in this policy.

Information We Collect

When you use our app, we may collect certain information about you, including:

  • Personal identification information (such as mobile number, full name, NIC, data of birth, school, city) provided voluntarily by you during the registration process.
  • Payment and billing information necessary to process your purchase, including credit card details, which are securely handled by trusted third-party payment processors.
  • Your device information, collected automatically using cookies and similar technologies to enhance security and access restrictions.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your purchases
  • To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
  • To personalize your experience and present relevant product recommendations and promotions as and when required.
  • To improve our app based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorized activities, and abuse of our mobile app.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstance: Legal requirements:

  • We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website/mobile app.

Refund Policy

Thank you for joining with BrightUp . We value your satisfaction and strive to provide you with the best online education experience possible. If, for any reason, you are not completely satisfied with your purchases, we are here to help.

Refunds

Once we receive your downgrade request of the subscription, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

Processing Time

Refunds will be processed within 7 business days after we receive your refund request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.